policy, terms and conditions
bookings
Ghillies are produced and delivered between 20 and 189 days depending on the number of available monthly slots. By placing your order, you book your production slot and you agree to our policy, terms and conditions. Once the order is placed, refund is not possible since the slot is reserved. Cancellation is accepted but only 50% is refunded.
The other products present in our online shop are delivered within 8 days from the order.
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For multispectral camouflage delivery is within 132 days after having received no less tha 40% of the payment. Retailers or governments are required to comply.
lifetime warranty and assistance
Each and every customer has 9 years assistance and warranty on our camouflage items. If shit happens, we will sort out your problem. If a products rips or get damaged, if you cannot repair it by yourself we will repair it. However, this does not apply to cosmetic issues or anything which does not affect functionality and effectiveness.
For Multispectral Camouflage we can fix and repair damages. All shipping costs related to assistance are the responsibility of the customer.
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This do not applies for boonies, helmet covers and other products which are not multispectral camouflage.
return policy
You have 60 days to return the products if there is something you do not like or if you realise you got a camouflage not suited for your area. We do not accept multispectral thermal camouflage products for returns. Shipping costs are always at the customer's expense. You will get a refund only if the product is returned in perfect conditions and if no weight variation occurred. For Ghillie Suits 30% of costs are retained for return processing, while for other camouflage items 10% is retained.​Military units that acquired our Multispectral Camouflage are elegible for design modification free of charge.
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Ecommerce Shop: As soon as you place the order on the website, you will be scheduled in the current or next production session (if you bought a Ghillie Suit), or your item is removed from the shelf and secured for you for shipping. You can ask about the awaiting time by reaching out to us on Facebook, Instagram or via email (orders@proapto-camouflage.com \ proaptohm@gmail.com / Proapto@proton.me). However, the best way is to book a production slot \ buy a product first in order to secure your spot in the context of the limited availability of our production slots \ products
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Shipping is free for all e-commerce orders worldwide. Customers are only responsible for any applicable customs or import fees in their country.
Lending items for testing
To maximise time efficiency, we updated our policy on this matter. From now on, MIL and LE units can received the items for testing for free for 6 days, then they have to return the product together with detailed documentation of the activity performed in a structured and professional manner (namely, a report, not a line via email saying you are happy with it). If they require more time, they can rent the product (poncho or suit) on a monthly basis. Renting can last indefinitely, subject to advance payment for each rental period. So this is the new course of action for those units that are currently incapable of purchasing a dedicated evaluation item: 1) presentation and demo with us. 2) (if requested) 6 days of free trial. 3) (if requested) rent of a product at a monthly fee.
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Retailers and Exclusive Distribution
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For retailers and distributors are elegible of lower prices depending on quantities, type of products, and, nontheless their proactivity, ability and honesty. The retailer discount ranges from 15% to 25% on acquisitions and orders. Exceptional cases and great efficiency lead to greater discounts.
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Exclusive distribution is effective only after a substantial order secured in a given territory. In the initial stages we grant the priority to our distributor until a relationship in a given territory becomes efficient and then effective.
There are no MOQ for acquiring products, sample items may be charged of additional processing or prototyping fees.
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