policy, terms and conditions
bookings
Ghillies are produced and delivered between 20 and 135 days depending on the number of available monthly slots. Make sure to place your order with the proper timing. By placing your order, you book your production slot and you agree to our policy, terms and conditions. Once the order is placed, refund is not possible since the slot is reserved. Cancellation is accepted but only 50% is refunded. Retailers and institutions are required in the same way to pay the whole amount in advance. No exceptions. Letters of credit are not accepted.
lifetime warranty and assistance
Each and every customer has life-time assistance and warranty on our Ghillie Suits and Thermal Camouflage. If shit happens, we will sort out your problem. However, this does not apply to cosmetic issues or anything which does not affect functionality and effectiveness.
All shipping costs related to assistance are the responsibility of the customer.
return policy
You have 60 days to return the products if there is something you do not like or if you realise you got a pattern not suited for your area. We do not accept thermal camouflage products for returns. Shipping costs are always at the customer's expense. You will get a refund only if the product is returned in perfect conditions and if no weight variation occurred. For Ghillie Suits 50% of costs are retained for return processing, while for other camouflage items 20% is retained.
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Ecommerce Shop: our Ghillies are produced and shipped approximately 20-135 days after we have received the order. As soon as you place the order on the website, you will be scheduled in the current or next production session. You can ask about the awaiting time by reaching out to us on Facebook, Instagram or via email (proaptohm@gmail.com / Proapto@proton.me). However, the best way is to book a production slot first in order to secure your spot in the context of the limited availability of our production slots.
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Shipping is free for all e-commerce orders worldwide. Customers are only responsible for any applicable customs or import fees in their country.
Payments with crypto currencies are welcome and encouraged (accepted coins: BitCoin, Ethereum, Solana, Aptos). Reach out to us on Proton Mail for this.
For retailers and distributors there is the possibility of lower prices depending on quantities and type of products. For Ghillie Suits (VIS-NIR-SWIR) the minimum order is 25 pieces for a 15% discount, going up to 20% for 50-500 pieces and 25% for 500-1000 pieces. For Multispectral Camouflage (VIS-NIR-SWIR-MWIR-LWIR) we work only with exclusive distributors.
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